TOPICS & OBJECTIVES
“Working with the Invisible Contributor to Communication Break-down”
Geri Amori, PhD, ARM, CPHRM, DFASHRM, is Vice President, Academic Affairs for Coverys
Discuss the source of the fear reaction and its impact on thought processes;
Describe a model for approaching difficult communication that uses fear-identification as a means to note “touch” points;
Apply strategies to address fear in difficult communication situations
“What Healthcare Risk Managers Should Know About Their Insurance Program”
Kevin Boland, Account Executive, Healthcare Practice, Northeast Lockton Companies
Review recent developments affecting national and health care specific insurance market conditions, to include impact of cyber liability, governmental regulatory investigations, underwriting performance of carriers from financial & economic standpoint
Discuss what a typical healthcare insurance program consists of: interplay of primary insurance policies, captives, reinsurance, and excess liability carriers;
Identify professional & general liability insurance policy pitfalls – common terms or exclusions to be aware of or avoid.
“Can We Finally Get Serious About Violence in Healthcare?”
Monica Cooke, MA, RNC, CPHQ, CPHRM, DFASHRM, CEO of Quality Plus Solutions LLC
List multiple reasons for persistent tolerance of aggression in health care settings
Describe OSHA’s general duty clause and methods of abatement for workplace violence in healthcare
Discuss the components of a workplace violence prevention program.
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